Warranty Policy

All Firstlink products are protected under a warranty of up to 24 months:

  • HGV Discs and drums – 24 months or 60,000 miles (96,000 km)
  • HGV Pads (Heavy Duty) – 12 months or 40,000 miles (64,000 km)
  • HGV Pads (Premium Plus) – 12 months or 38,000 miles (60,000 km)
  • HGV Pads (Premium) – 12 months or 32,000 miles (51,200 km)
  • Brake chambers: 24 months or 60,000 miles (96,000 km)
  • LCV and Car Discs and drums – 24 months or 30,000 miles (48,000 km)
  • LCV and Car Pads (Heavy Duty) - 24 months or 30,000 miles (48,000 km)
  • LCV and Car Pads (Premium) – 24 months or 25,000 miles (40,000 km)


Warranty claims are usually processed within 10 working days, but can take up to 30 days. If a replacement is required immediately, a new product can be purchased, and we will refund the difference once the claim has been approved.

If any goods supplied are faulty due to defects in workmanship or materials, we will replace them if possible, or issue a refund if no longer available, provided that:

  • They are returned to us within 14 days commencing from the day of receipt
  • They have been correctly stored
  • They have not been altered
  • They have not been damaged while in your care

We do not take responsibility for consequential loss or damage caused by any of the above.
In either case, Firstlink Ltd will pay for the cost of postage.

Ratings and Reviews

Superb product combined with excellent service! Highly recommend this ebayer

12V Cigarette plug to 24V/29.4V Lithium Li-Ion Charger E-Bike Scooter Wheelchair

Source  |   Powatechnic

Fast shipping and great quality

x2 Ford Transit Custom 2.0 2.2TDCi 2012- Rear Brake Pad Wear Sensors Lead Wire

Source  |   eBay

FITS - Volvo F7 F8 F10 F12 Optare Type 24 Single Diaphragm Drum Brake Chamber

sent photo image and got a reply very quickly with advice. Order promptly arrived. Fitted well.

Source  |   eBay

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