Frequently Asked Questions

Q. If I have an idea for an improved or new brake part, can I ask Firstlink to help me develop it?

Yes, we have great expertise and experience in this area. Please contact or visit us with your detailed requirements.

Q. How can I find relevant parts or information from this website?

There are 3 ways. The quickest way is to type in a part number in the Search bar. A part number can be an OE or a supplier part number. Please note: if a part number has space or "." or "-" or "/", please ignore it.  for example 0 1.234-56/7, you need to just key in as 01234567

Or, you can type in keyword in the Search Bar: 

    * vehicle make and model, example format:"DAF FA45" or "Ford Transit Mk7" or "Mercedes E220"

    * brake chamber type, example format: "24/30 brake chamber"

Or, you can select the relevant vehicle sector: "Van, Truck and Trailer" which is the default selection or "Taxi, Bus and Coach" or "Car" (including SUVs) or "Others": which is for off road vehicles, cranes other unspecified vehicles. Select vehicle make, then model, then specification.

Due to special agreement with our customers on certain parts, information will not be available in this website. If you can't find what you are looking for, require infomation or pricing details, please call us on 0114 2433 8100.

Q. Where can I get a quote, and can I order online?

To buy products online, you will need to set up an account with us. However, we only approve accounts of companies that will trade, or consider trading with us within the next month.

If you are an established company registered with Company House, your account will be approved within one working day. For new or overseas companies, our staff will contact you with details within 5 working days. Please provide us with your company and VAT (TVA) number.

Please note that if you do not order from us within 6 months after the approval, your account may be cancelled.

Q. How would I pay?

When your account is approved, you will be notified via email and informed of payment methods.

Q. How quickly would I receive the order?

In the UK, all orders received before 1pm will be dispatched on the same day and should be received on the next working day. However, orders from London, Scotlant, the Highlands, and Northern Ireland may take 2-3 working days.

EU: Orders will take 5-7 working days to arrive.

Bulk orders will take up to 90 days to arrive by container shipment.

Q. If I have an urgent requirement from a customer, can you send direct to the customer address without paperwork?

We can dispatch goods both with and without paperwork, but delivery prices will vary. Please order before 4pm for next day delivery. There will be an additional change for guaranteed delivery time.

Please contact us first regarding delivery rates.

Q. Would I get a discount if I order more?

Depending on the product, we do offer discounts for larger orders. Please call us on 0114 243 8100 for more details.

Q. Would I have free delivery, if I order over a certain value?

A: The threshold and value will depend on your location.

Q. Do you accept Euro, USD or other currencies?

A: We accept payments in GBP, EUR, USD, ZAR and RMB.

Q. Do you offer consignment or imprest stock?

A: This can be considered for new accounts for a maximum of 12 months.

Q. Can you supply in bulk and arrange our own branding?

A: yes, we can supply and arrange shipment based on CIF, FOB and DDP terms. For CIF or FOB terms, our standard trading currency is USD. If you want to supply based on DDP in your local currency, please call us.

As for your own branding or private labelling, there are two options:

Option 1: plain silver box labelled with your part number and logo: this option MOQ is 1 pallet per part number, there is no extra charge.

Option 2: your own brand box and own label: this option is normally for order over 18 mixed pallets, if less than 18 mixed pallets, there will be an extra charge for branded box.

Q. What are the warranty periods?

For brake chambers: 18 months from invoice date. For slack adjusters: 12 months from invoice date.

Q. What is ECE R90 quality standard and regulation?

A: ECE R90 quality standard means that aftermarket alternative parts are tested and measured by independent and approved laboratories against key performance parameters of OE parts. Performance must be within set percentages of Original Parts. Parts must be properly packaged and labelled.

Q. What is a Caliper?

A Caliper is brake component that holds a brake disc and pads together. It compresses a pair of pads against the disc in order to create friction to reduce the disc rotational speed or to hold it stationary and hence to make a vehicle to stop. The major caliper manufacturers are: ATE/Teves, Bosch, Brembo, Bendix, Haldex, Knorr-Bremse, Lucas, Meritor, Wabco etc.

Q. What is brake disc/rotor type?

A: Most vehicles will be fitted with either a vented or a solid brake disc/rotor. These discs are significantly different in diameter and thickness. For example, 22.5" wheel would have fitted with 430mm diameter, 45mm thickness disc, whereas 17" wheel Van, would have fitted with 300mm diameter, 28mm thickness disc. Vented brake discs are like two flat discs put together, one on top of the other with gaps between to allow air flow. Solid discs are just that, a sold disc.

Q. What is wheel Base for a Van/Small truck?

Wheel base is the distance between the centre of the front and rear axles. It normally refers the length of a vehicle. There are 3 types of configurations: SWB (Short Wheel Base), MWB (Medium Wheel Base) and LWB (Long Wheel Base).

Q. What is a Drive-train or Drive-axle?

A Drivetrain (powertrain) is power delivery system that converts engine power (torque) to a road wheel which provides driving force for a vehicle. For a car or a Van, there are 3 types of configurations: FWD (Front Wheel Drive), RWD (Rear Wheel Drive) and 4x4/4WD/AWD (four wheel drive or all-wheel drive). For a large truck, there are normally 2 drive axles.

Q. What is Rear Wheel Type for a Van or Small trucks?

Variant of the rear wheel drive (RWD) drive-train/drive-axle, either be a single rear wheel (SRW) or a twin/dual rear wheel (TRW/DRW) on one axle. TRW/DRW version tends to be for a larger variants and mini buses of the same model with higher payload capacity and long haul.